melbet's Privacy Policy
Your personal information matters greatly to us. This policy explains in detail how melbet collects, stores, and keeps your information secure.
1 Introduction
melbet places the highest priority on user privacy. This privacy policy explains what information is collected about you when you use melbet's website and services, how that information is used, who it may be shared with, and what rights you have over your information.
This policy should be read together with melbet's Terms and Conditions, as both together form the basis of the agreement between you and us. By using any melbet service, you are considered to have accepted this privacy policy.
This policy applies only to the melbetonline.cam website and its associated mobile applications. We are not responsible for the privacy policies of third-party websites or platforms.
2 Information Collection
melbet collects user information through various methods. This information is mainly of two types: what you provide directly, and what is collected automatically through your use of the service.
2.1 Information You Provide Directly
During the account registration and verification process, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Financial transaction details during deposits and withdrawals (via bKash, Nagad, Rocket, Upay, or bank transfer)
- The content of your communications with us via live chat or email
2.2 Information Collected Automatically
When you use melbet, our systems automatically collect certain technical information:
- IP address and device identifier information
- Browser type and operating system information
- Logs of which pages you visited and how long you spent on them
- Betting and gaming activity history
- Login times and session information
We do not store your full payment card number or banking password under any circumstances. Financial transaction details are recorded only for verification and fraud prevention purposes.
3 Purpose of Information Use
melbet uses collected information only for specific and legitimate purposes. The main purposes are outlined below:
3.1 Account Management and Service Delivery
Your information is needed to create and maintain your account, verify logins, process deposits and withdrawals, and provide bonuses. Without this information, we cannot deliver services properly.
3.2 Identity and Age Verification
Online betting and casino services in Bangladesh are for persons aged 21 and above only. Therefore, verifying your ID details to confirm your age is essential. This is part of preventing fraud and maintaining platform security.
3.3 Customer Service
When you contact us via our 24/7 live chat or email, we need to view information related to your account in order to help resolve your issue. This information is used solely to improve the quality of service.
3.4 Security and Fraud Prevention
Login history, IP addresses, and device information are monitored to detect and stop account hacking, unauthorised transactions, and fraudulent activity.
3.5 Responsible Gaming
melbet is committed to ensuring responsible gaming at all times. By analysing your gaming activity data, we can identify signs of problematic behaviour and offer support where needed. You can learn more by reading the Responsible Gaming Guidelines.
4 Information Sharing and Disclosure
melbet never sells your personal information or gives it to third parties for advertising purposes. However, information may be shared in specific circumstances:
4.1 Service Provider Partners
We use trusted third-party services for payment processing, technical infrastructure, and customer support. Only the minimum information necessary for each partner to carry out their specific task is shared with them, and they may not use this information for any other purpose.
4.2 Legal Obligations
We may be required to disclose necessary information in response to a court order or a lawful request from a legal authority. In such situations, only the minimum required information is shared.
4.3 Business Changes
In the event of business changes such as a merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance in such situations.
5 Cookie Policy
Cookies are used on the melbet website. Cookies are small data files stored in your browser that help us remember your preferences and improve your experience.
5.1 Types of Cookies
- Essential Cookies: These are necessary for maintaining login sessions, security verification, and the basic functioning of the website.
- Performance Cookies: These help improve service quality by analysing which pages are used most.
- Preference Cookies: These are used to remember language preferences and display settings.
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some site functions to not work properly.
6 Information Storage and Security
To protect your information, melbet applies industry-standard technical and organisational measures. All data transmission is secured using SSL encryption.
6.1 Security Measures
- Data transmission is secured through 256-bit SSL encryption
- Sensitive information is stored in encrypted databases
- Only authorised staff can access information through access control systems
- Regular security audits and vulnerability assessments are conducted
6.2 Data Retention Period
All information is retained while your account is active. Even after an account is closed, financial transaction records and identity verification information are kept for a defined period as required by legal obligations, then deleted securely.
7 User Rights
You have several important rights over your personal information, which melbet respects and is committed to upholding.
7.1 Right to Access Information
You may request to know what information we hold about you at any time. We will provide it within a reasonable time after receiving the request.
7.2 Right to Correct Information
If the information we hold about you is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing dispute resolution.
7.4 Right to Opt Out of Marketing Communications
You may opt out of receiving promotional emails or messages at any time. Even after making this request, transactional and important account-related messages will continue to be sent.
To exercise these rights, contact us via live chat or email. We will take appropriate action after verifying your request.
8 Protection of Minors
All melbet services are strictly for persons aged 21 and above. We do not knowingly collect any personal information from minors. If someone is found to be under 21 during the verification process, their account is closed immediately and the associated information is deleted.
If you believe a minor has created an account using your information, please notify our customer support immediately.
9 Third-Party Links
The melbet platform uses software from various game providers such as Pragmatic Play, PG Soft, Evolution, JILI, and others. These game providers may have their own privacy policies and may collect certain technical information during gameplay.
When making transactions through payment gateway services such as bKash, Nagad, Rocket, and Upay, the privacy policy of the respective provider will apply. melbet is not responsible for how these third parties collect or use information.
10 Policy Changes
melbet may update this privacy policy from time to time due to changes in business operations, technological developments, or legal requirements. When changes are made, the update date at the top of this page will be revised.
For significant changes, registered users will be notified by email or live chat. Continued use of the service after a change is considered acceptance of the updated policy.
If you have any questions about this policy or need general information about melbet's services, you can visit our Frequently Asked Questions (FAQ) section.
11 Contact
For any questions, concerns, or requests regarding this privacy policy, you can reach us through the following channels:
- Live Chat: 24/7 direct chat support is available in Bengali and English
- Email: [email protected]
Our customer support team can assist in both Bengali and English. For privacy-related requests, please contact us from the email address or mobile number registered with your account so we can verify your identity quickly.
melbet values your trust. We are always careful and responsible in protecting your information. Visit our About Us page to learn more about us.