melbet Responsible Gaming Guide
melbet believes that betting and casino games are a form of entertainment — not a source of income. This page provides all the information you need to stay safe, in plain English.
Why Responsibility Matters
Betting and casino games are entertainment — they are for fun, not a reliable source of income. melbet always wants its users to play within their means and never face financial or emotional harm. Visit our About Us page to learn more about how we put player protection first.
No one under the age of 21 in Bangladesh may open an account on this site or take part in any form of betting or casino activity. This rule is strictly enforced, and melbet reserves the right to verify age whenever there is any doubt. Reading our Terms and Conditions will clarify all policies related to age verification.
People often do not realise when gaming shifts from entertainment to a problem. melbet provides several self-control tools to help you stay within limits. If you ever feel you are losing control, contact us directly via 24/7 live chat or email — our team is always ready to help in both Bengali and English. To learn how your personal information is kept safe, see our Privacy Policy.
melbet's Commitment
We believe every player's safety is our responsibility. Betting is entertainment — it is not a solution to problems, nor a decision to make on impulse. Play within a set budget, and do not chase losses by placing larger bets.
Self-Control Tools
melbet gives you full control over your account. Contact us via 24/7 live chat or email to activate any of the tools below.
Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. No funds can be added to the account beyond this limit.
Restrict Bet Amount
Set a maximum amount per single bet so you do not overspend on any one game.
Set a Loss Limit
Decide in advance the maximum you can lose within a set period. When the limit is reached, your account will pause automatically.
Set a Play Time Limit
Set a limit on how many hours you play in one go. When the time is up, the session ends automatically.
Take a Short Break (Cooling-Off)
Take a short break — from one day to several weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
Close your account entirely for an extended period. Re-registration is restricted while self-exclusion is active.
Request Self-Exclusion
If you feel you need a short or long break, fill in the form below. Our support team will contact you within 24 hours and help complete the process.
You can also make a request directly via 24/7 live chat.
Warning Signs
If any of the following apply to you or someone close to you, it is time to seek help.
- Feeling the urge to bet more after a loss to recover what you lost
- Repeatedly exceeding your set budget and breaking promises to yourself
- Hiding your gaming habits from family or friends
- Feeling irritable or anxious when not betting or playing casino games
- Neglecting daily responsibilities — work, studies, or family — to focus on gaming
- Taking out loans or selling belongings to fund your gaming
- Repeatedly trying to stop but being unable to — this sign alone is enough reason to seek help
Tips for Safe Gaming
A few simple habits will keep betting enjoyable at all times.
- Set a fixed budget before you play and accept the loss without regret if it runs out
- Never use money set aside for rent, food, or education for betting
- Avoid playing when emotional, under the influence of alcohol, or when tired
- Take regular breaks — avoid long uninterrupted sessions
- Do not treat betting as a livelihood — a win is never guaranteed, and losses are always possible
- Be open with your family — their support makes a real difference
Where to Find Support
If you feel there is a problem, do not delay in seeking help. Several support options are listed below.
melbet Live Chat
Our support team is available on 24/7 live chat in both Bengali and English. Requests for self-exclusion or limit setting can be made immediately.
Email Support
Confidential support is also available by email. Our email: [email protected]
Family and Friends
Talk to the people close to you. Letting a family member or trusted friend know your situation makes finding a way forward much easier.
Professional Advice
Mental health professionals and counsellors in Bangladesh offer confidential advice on gambling-related issues. Contact your nearest hospital or clinic.
21+ Age Limit Policy
No person under the age of 21 in Bangladesh may register, log in, or take part in any betting or casino activity on melbet. This restriction applies equally to the website and the mobile app.
Providing a correct date of birth at registration is mandatory. Where there is doubt, melbet may verify age via a national identity card or passport. Providing false information may result in account closure and balance forfeiture.
A note to parents: please ensure that minors cannot access a family member's account. Use password protection on your devices and contact us if you need to activate parental controls.
For all betting and casino activities
This limit applies across all platforms
Responsible Gaming FAQ
Answers to common questions are below. For more detail, see our full FAQ page.